It sounds like you're referring to downloading movies you've previously purchased. Let me know if you're able to connect without an error after following these steps.Ĭan you also let me know what happens when you try to download a purchase from iTunes? If iTunes doesn't recognize your iPhone, iPad, or iPod If you see your iPhone, iPad, or iPod under USB Device Tree, uninstall third-party security software.On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.Connect your iOS device and make sure that it's unlocked and on the Home screen.If you have the same issue on another computer, contact Apple Support. Try connecting your device to another computer.Restart your computer and iPhone, iPad, or iPod.Unplug all USB accessories from your computer except for your device.If you see a Trust this Computer alert, unlock your device and tap Trust.Make sure that your device is turned on.Check that you have the latest software on your Mac or Windows PC.Make sure that you have the latest version of iTunes that works with your computer.Make sure that your iOS device is unlocked and on the Home screen. ![]() If you do, follow these steps and try to connect your device again after each step: When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or a "0圎" error. I'd recommend following the steps below to troubleshoot the error you're seeing: ![]() I know it's important to use iTunes to manage the content on your devices, as well as download purchases from the iTunes Store I'd like to help. I understand you're experiencing an unknown error -3201 in iTunes after updating to macOS Mojave, and you're also having trouble downloading purchases from the iTunes Store. ![]() Thanks for reaching out in Apple Support Communities.
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